Terms, plainly.

Last updated November 9, 2026

These terms cover this website and the software Springside ("we", "us") builds for clients. If you're a client, your signed client agreement comes first. Where it says something different from this page, the agreement wins.

Using our software

• You connect what you choose. You confirm you're allowed to connect each account you link, and you can disconnect it at any time.
• You approve what goes out. Our software drafts ads, replies, emails and reports. Nothing is sent, published or posted unless you or someone you authorize approves it, or turns on an automatic setting you control. You're responsible for what you approve and for anything you do outside our software.
• No money moves. Our software doesn't pay bills, issue refunds, move money, or change ad budgets or spend.
• Check the output. AI can be wrong. Numbers come from our code, but suggestions, insights and drafts are guidance, not guarantees. Review them before you rely on them.
• No promised results. We don't guarantee sales, profit, ad performance or any other outcome.

What you can't use it for

You agree not to use our software to:

• post fake reviews or testimonials, pay for positive reviews, or hide honest ones
• make false or unproven claims about health, results, studies or certifications
• hide charges or subscriptions, or show reviewers different content than customers see
• send messages to people who haven't opted in, or ignore opt-outs
• break the law or the terms of the platforms you connect

Our software blocks these where it can. If we see it being used this way, we may pause the account.

Third-party platforms

When you connect Shopify, Meta, TikTok, Google, YouTube, Microsoft Clarity or another service, that platform's own terms also apply to you. Features that use YouTube are covered by the YouTube Terms of Service. If a platform changes or limits its access, some features may change or stop working.

Who owns what

• Your business data stays yours, and so does work you approve and use. You can export your data at any time.
• We own our software, designs and methods. You get to use them for your business while your agreement is active.
• We keep your data confidential and handle it as described on our Privacy page.

Free Live Test

A Live Test uses only public information about a store. It's a sample of what our software can do, not advice, and it makes no claims about the store's revenue or results. The report link is private, but anyone you share it with can open it.

This website

The content on this site is for information only. Please don't copy it for commercial use or try to disrupt the site.

Liability

We provide our website and software "as is" and "as available". To the extent the law allows, Springside isn't liable for indirect or consequential losses, like lost profits or lost data. Our total liability for any claim is limited to the fees you paid us in the 3 months before it, unless your client agreement says otherwise.

Ending service

Either side can end service as set out in the client agreement. When service ends, your access stops, and we delete your data within 30 days, unless the law requires us to keep something. You can export it first.

Law

These terms are governed by the laws of the State of Texas.

Changes

If we change these terms, we'll update the date at the top and tell our clients about any important change before it takes effect.

Springside · Houston, Texas · tommy@springside.co · Privacy